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Contact us at Sano Studio Edinburgh here or our Frequently Asked Questions are below with Everything you need to know about booking reformer pilates classes, wellness sessions, and beauty treatments at our Morningside studio.
Frequently asked questions — Sano Studio
Choose your membership plan on our memberships page and create your account. You'll receive a confirmation email immediately — click the link to confirm your email address and your membership activates straight away. You can then start booking reformer pilates classes, yoga, massage, or beauty treatments right away.
We don't offer refunds on cancellations, regardless of when you cancel. We recommend rescheduling rather than cancelling if you can no longer attend.
If you hold a recurring monthly membership and cancel a booking before the 24-hour window, your session credit is returned to your membership automatically — provided the session falls within your current billing period (see below).
You can book classes and appointments up to 60 days ahead (approximately 8 weeks). If you see "not open" or "nothing available," you may be searching beyond our 60-day booking window — please check back closer to the date.
If you are on a recurring monthly membership, please ensure you book and attend your sessions within your current billing period, before your next renewal date.
Our monthly memberships and class bundles renew on the same calendar date each month. For example, if you started on the 5th, your membership renews on the 5th of each month — not every 28 days.
If your membership started on the 31st, it renews on the 30th in months with 30 days, and on the 28th or 29th in February.
This usually happens when you've signed into the app with a different method than you used to register on the website — for example, you registered by email but signed into the app with Google. This creates a second account. Contact us at hello@sanostudio.co.uk and we'll resolve it for you.
Yes — just get in touch at hello@sanostudio.co.uk and we'll sort it out promptly.
Paid parking is available directly outside our studio on Millar Crescent, though it can be busy. If you're driving along the A702 towards Morningside and want guaranteed parking quickly, turn right just after the Morningside clock onto Hermitage Terrace, or follow the road round to Cluny Avenue where multiple paid spaces are available. It's then a short 5-minute walk to the studio. Parking costs £3.30 per hour from 8:30am–5:30pm Monday to Friday.
For free parking, Balcarres Street, Morningside Drive, Craiglea Drive and nearby streets off the A702 all have spaces. Please note permit-only restrictions apply on most of these streets between 1:30pm–3:30pm. Allow a little extra time for parking.
